Xtra Airways Fined for Charter Violations

Sudden flight cancellations were related to the shutdown of Direct Air

Xtra Airways has been fined $300,000 for violating rules protecting passengers when their public charter flights were suddenly canceled. At the same time it levied the fines, the U.S. Department of Transportation (DOT) ordered the carrier to cease and desist from further violations. 

Xtra was one of several carriers operating flights for Direct Air, a charter operator also known as Myrtle Beach Direct Air & Tours, which ceased operating in March. Direct Air arranged charters from a number of cities in the Midwest and Northeast to Myrtle Beach, SC, and cities in Florida. 

Charter rules 

Public charters differ from scheduled flights in that they operate only for a specific time period and are usually sold by a charter operator rather than an airline. DOT has specific rules applying to public charters, including a requirement that the charter operator have a security arrangement, such as a bond or letter of credit and an escrow account to protect consumers’ money if a flight is canceled, and a ban on canceling flights less than 10 days before departure unless it is physically impossible to operate the flight. 

“Airline passengers should not have to worry about last-minute charter flight cancellations or being stranded in the middle of their trips,” said U.S. Transportation Secretary Ray LaHood. “Our rules were put into place to protect passengers’ rights, and we will continue to take enforcement action against airlines and charter operators when they violate those rules.” 

Flights canceled 

Xtra Airways stopped flying charters for Direct Air on March 13, 2012, after Direct Air failed to pay the carrier all the money it was owed for operating flights that departed on or after March 3. Payments for several flights prior to March 3 were also late. 

Many passengers did not receive the service they paid Direct Air for when Xtra Airways canceled the remaining flights it was scheduled to operate for Direct Air. 

In issuing its fine against Xtra Airways, the Department’s Aviation Enforcement Office said the carrier violated rules requiring that it be paid prior to operating a public charter flight and prohibiting the cancellation of such flights less than 10 days before their scheduled departure. In addition, the carrier providing the transportation is required to ensure return flights for all round-trip passengers who have flown the outbound leg of their trip. 

Carriers also are required to make a reasonable effort to ensure that the charter operator for which they are providing flights is complying with the public charter rules. The Enforcement Office noted that the late payments should have prompted Xtra Airways to look into whether Direct Air was following the rules. 

This is the second penalty issued by the DOT related to Direct Air. On July 27, the Department assessed a $180,000 penalty against World Atlantic Airlines ( see http://www.consumeraffairs.com/news04/2012/07/direct-air-shutdown-draws-fine-for-world-atlantic-airlines.html ), another carrier operating flights for Direct Air.

The shutdown of Direct Air remains under investigation.

Story provided by ConsumerAffairs.
Consumer Affairs

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