One Million People Access Social Security Statements Online

Consumers are giving the new service high marks for its usefulness

Want to go online to check your Social Security statement? You have lots of company. 

Social Security Commissioner Michael J. Astrue says that in less than two months’ time, one million people have gone online, created a My Social Security account and viewed their Social Security Statement.                   

“The online Social Security Statement is a huge success,” said Astrue.  “The online Statement meets our commitment to provide Americans with an easy, efficient process to obtain an estimate of their potential Social Security benefits.  I recommend that everyone get in the habit of checking their online Statement each year, around their birthday, for example.” 

Plenty of info                                               

The online Statement provides estimates for retirement, disability and survivors benefits.  It also provides workers as young as 18 a convenient year-round way to determine whether their earnings are accurately posted to their Social Security records, which was not possible when the agency mailed paper Statements only to those 25 and older. 

On May 1, Social Security unveiled the new addition to its popular suite of electronic services, allowing people to access their Social Security earnings and benefit information securely and conveniently. 

According to the American Customer Satisfaction Index (ACSI), users are giving the online Statement a score of 89 -- making it competitive with Social Security’s other top-rated, best-in-government online services, such as the Retirement Estimator and online retirement application. 

The ACSI tracks trends in customer’s satisfaction and provides valuable benchmarking insights for companies and government agencies. 

To access your online Statement, you must be at least 18 years old, have a Social Security number, have a valid email address and have a U.S. mailing address. 

You can learn more or create your own account here.

Story provided by ConsumerAffairs.
Consumer Affairs

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