Sen. McCaskill expanding VA surveys to Columbia
Friday, October 28, 2011
COLUMBIA, Mo. (AP) — U.S. Sen. Claire McCaskill is expanding a survey that allows patients at Veterans Affairs medical centers to rate the quality of service they receive.
McCaskill plans to be in Columbia on Saturday to announce she’ll start providing the surveys for patients at that VA facility.
She released reviews Friday of her customer-satisfaction surveys for VA medical centers in Kansas City and St. Louis. Those reports showed veterans generally were satisfied with their experiences, including with the timeliness of seeing doctors, the respect they were shown and the cleanliness of the facilities.
McCaskill began the confidential surveys earlier this year in the St. Louis area after sterilization mistakes raised concerns about the quality of care at the John Cochran VA Medical Center.