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Mike Harvey

Holts Summit

Dear Editor:

As many of you are aware, on the evening of Oct. 26 at approximately 9:55 p.m., there was a power outage for just a few seconds folks around Lake Mykee believe to be a transformer incident.

After that, I reset my clocks and appliances and an expensive piece of equipment that wouldn't reset. A couple of days later, repairmen replaced the motherboard to the tune of $900. They told me the only way it could get damaged was a power surge.

I sent a claim to UE and was declined stating no evidence of a power outage.

I printed off a number of Facebook posts from that night plus a report from my ADT security system showing a power loss at that time and mailed the evidence to Brentwood Inc. who handles claims for UE.

I received a voicemail stating no event happened, and even if a transformer had faulted, that would not institute a claim to me.

I guess I could turn this into my homeowner's insurance and risk an increase in my premiums, or just pay the repair.

I don't think Ameren UE's customer service claims policy is fair to the consumer, at least in my case. Sorry this was so long.

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