State of Missouri holds summit to improve government services

More than 1,400 state employees, ranging from Cabinet leaders to front-line workers, participated in the third annual "Show Me Excellence Summit."

A team of operational excellence leaders organized Tuesday's event, which was intended to improve how the state's team members work together to deliver the best services for Missouri residents.

Staff from all 16 executive departments, members of the private sector, and experts from across the nation gathered virtually to discuss ways to improve state government.

Experts from public and private sectors led round-table discussions and skill-building sessions within the summit. Topics included citizen experience, leadership development, visual management and process mapping, working collaboratively, and building an "improvement culture."

The summit concluded with a round-table discussion featuring the Missouri Department of Mental Health and Missouri Department of Revenue sharing their operational excellence journeys.