The Jefferson City/Cole County 911 Communications Center can now receive 9-1-1 correspondence via text messaging.
Text messaging is not intended to replace placing voice calls to 9-1-1 when someone is able to do so. Texting should only be used when you are unable to make a voice call.
To text 9-1-1 during an emergency:
- Enter the numbers "911" in the "To" field.
- The first text message to 9-1-1 should be brief and contain the location of the emergency and type of help needed.
- Push the "Send" button.
- Be prepared to answer questions and follow instructions from the 9-1-1 call taker.
- Text in simple words - do not use abbreviations.
- Keep text messages brief and concise.
Here are a few things to know if you need to text 9-1-1:
- Text location information is not equal to current call-location technology.
- As with all text messages, 9-1-1 messages can take longer to receive, can get out of order or may not be received.
- Text-to-9-1-1 is not available if you are roaming.
- A text or data plan is required to place a text to 9-1-1.
- If texting to 9-1-1 is not available in your area, or is temporarily unavailable, you will receive a message indicating texting is not available and to contact 9-1-1 by other means.
- Photos and videos cannot be sent to 9-1-1 at this time.
- Text-to-9-1-1 cannot include more than one person. Do not send your emergency text to anyone other than 9-1-1.
- Do not text and drive.