Chenae Marble once made a life-size gingerbread house as part of her work earlier in her career, but now she's the criminal analyst supervisor for the law enforcement agency within the Missouri Department of Revenue that investigates fraud.
Marble has been the criminal analyst supervisor for DOR's Compliance and Investigation Bureau for 3 1/2 years.
She grew up in Neosho, moved to Wardsville when she was 16, then started her career in the St. Charles area at Ameristar Casino Resort Spa, where she worked for six years.
Marble started serving and bartending at the casino in college while she got a degree in public relations, and she moved up through the organization to be an executive assistant for the casino's operations leader, then worked in the human resources department before becoming a sales office manager.
It was as an executive assistant that she created menus and a life-size gingerbread house.
However, "I just didn't want to be that far away from (family) anymore," she said, and she looked at state government jobs in the Jefferson City area because she knew she could make a difference in them.
Marble said helping people is at the center of what makes her feel fulfilled.
The Compliance and Investigation Bureau, or CIB, has 15 agents — all fully licensed peace officers. With her and another analyst she supervises, there are 17 people handling investigations across the state that deal with various types of fraud, she said.
CIB investigators specifically look into complaints related to fraud involving motor vehicle sales tax, titling and registration, odometer, driver's license, license plates, cigarette tax and diesel fuel tax, according to its online description from DOR.
CIB also ensures licensing regulatory compliance for marine dealers and salvage businesses.
"Bureau investigations develop information on violations that often lead to business licensure discipline and the prosecution of individuals or businesses," according to DOR's website. "To ensure confidence and trust in the Department of Revenue, the Compliance and Investigation Bureau also conducts internal audits and investigations within the Department of Revenue and motor vehicle fee offices."
Lake Ozark representative pitches Osage River as potential gambling waterwayRead more
Marble said each investigative agent typically has 30-40 cases at a time and closes more than 100 each year.
She does not supervise any agents but does data analytics and strategy — making sure resources and time are effectively used, ordering equipment agents need, working on dashboards and budgeting, and doing background analytical work for large cases.
"What I love about my job is helping citizens throughout the state" when they can't help themselves, Marble said.
For example, she said people assume car dealerships will deal with them fairly, but that's not always the case.
"We are really who they come to to get that resolution" when people can't title their vehicles and drive them, she said.
Outside of work, Marble is a board member for Dreams to Reality, a Jefferson City nonprofit organization that supports women in transition by providing appropriate interview and work attire to help them be confident and prepared for career opportunities.
Marble said she also likes to vacation to one or two places each year. After the COVID-19 pandemic ends, she would like to visit a college roommate who lives in London — but she also wants to visit Japan, Israel and go on an African safari: "I want to go everywhere."