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In this Nov. 17, 2010, file photo Transportation Security Administration (TSA) Administrator John Pistole testifies before the Senate commerce Committee on Capitol Hill in Washington. Pistole told CNN's "State of the Union" Sunday that the agency has no plans to change its policy of requiring travelers at many major airports to undergo either enhanced body scans or thorough pat-downs.

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A grope too far: Fliers’ anger at TSA boils over

How did an agency created to protect the public become the target of so much public scorn?

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