SAN JOSE, California (AP) - HP Inc. has apologized to customers for cutting them off from ink cartridges from other companies and said it will fix the problem.
The printer maker had issued a software update that made some of its printers incompatible with competitors' ink cartridges. It said it was trying to protect customers from counterfeit or unauthorized cartridges that might affect printing quality.
However, the update led to complaints HP was interfering with its customers' right to choose ink suppliers. Critics also warned customers would be less likely to trust future security updates.
HP in a Wednesday statement apologized to customers for not explaining what it was doing. It promises another software update that again lets customers use non-HP inks.