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Consumer Affairs

Precious metal marketers settle FTC charges

Consumers allegedly were not given the full story on their “investment”

Telemarketers who allegedly conned older consumers out of nearly $5 million have been ordered to knock it off.

Lyme disease may be more prevalent than we think

The CDC says the number of reported cases may not even be close

Each year, more than 30,000 cases of Lyme disease are reported to Centers for Disease Control and Prevention (CDC), making it the most commonly reported tick-borne illness in the United States. But that number could be off by a country mile.

Do Third World countries really need Internet and smartphones? (VIDEO)

Critics see a certain amount of self-interest behind Zuckerberg and Google's grand plans

Mark Zuckerberg's idea is getting a chilly reception in some quarters. While it would probably add billions of "friends" to Facebook and sell billions of Nokia phones, it's not immediately apparent how it solves the severe health crisis that holds impoverished nations back.

Death of Florida child lends urgency to safer design of detergent pods

It may be the first fatality but there have been thousands of incidents reported

They look like candy and that's the problem. Laundry detergent pods have been wildly popular with consumers because they make laundry chores a little easier. But unfortunately, the brightly-colored pods look pretty good to infants and children too.

Jesta Digital/Jamster settles phone cramming charges

The settlement includes consumer refunds and a hefty fine

Consumers whose cell phone bills were allegedly crammed by Jesta Digital are in for a refund. In addition to the refunds, Jesta -- which also does business as Jamster -- will pay $1.2 million to the Federal Trade Commission.

UPS loses priest's clothes, seeks absolution

UPS blames the UPS Store for misaddressing the package and refusing to help the consumer

Last March, a Long Island, N.Y., priest -- we'll call him Father Jim -- learned the hard way not to make assumptions with UPS — or at least not with its independent franchisees.

Are governments trying to make you run a red light?

Critics charge some governments are trying to rig the odds to maximize revenue

Municipalities that install these cameras have discovered they are a lucrative source of revenue at a time of shrinking budgets. There is a growing suspicion that cities and towns are adjusting the timing of the lights to write more tickets.

Colleges too expensive and selective? Try Europe

Export yourself! Americans can save time and money at European universities

Writing in the Los Angeles Times today, Aaron Rosen, a lecturer in theology and the arts at King's College London, says it's gotten easier for American students to win admission to European Union schools.

Mortgage servicing problems turn up at banks

Federal examiners also find lack of “robust compliance systems”

Banks and nonbanks just aren't getting it done when it comes to mortgage servicing and following federal laws. That's the conclusion drawn by a report issued by the Consumer Financial Protection Bureau (CFPB).

CBS signs with Verizon, offering consumers an alternative to Time Warner

Time Warner has blacked out CBS in major markets in a contract dispute

While the struggle between CBS and Time Warner Cable over license fees is an inconvenience for millions of consumers, it's turning into an attractive opportunity for Time Warner's competitors.

What to do after a car accident

Treat every accident as serious and make sure it is well documented

Call the police, even if it's a minor fender bender. The main reason is to create an official record of what happened. It could be important later on.

New York health insurance rates will plummet next year

Obamacare's marriage of regulation and competition appears to be getting results

"From Bergdorf's to Filene's" is how one official described the cost of health insurance in New York under Obamacare. New Yorkers, traditionally hard to shock, are still assimilating the news that the average individual health insurance premium will fall 50 percent next year when the Affordable Care Act takes effect.

Prices of used pickup trucks are rising

It could be good news if you are thinking about trading yours in

Industry sources report strong sales of used light trucks through the first six months of 2013, resulting in fewer bargains on the used car lot.

The many benefits of exposing children to music

Music won't only strengthen your child's cognitive skills

The next time you have to apply some rubbing alcohol to your child's cut or scrape, try playing a little music. Researchers from both Canada and the United States found that music changes the way children view pain and helps them deal with pain much better.

NIssan's latest Leaf problem: not enough cars

The all-electric Leaf has just been one headache after another for Nissan. First, everybody laughed at the idea. Then nobody bought the cars. Now Nissan can't make them fast enough.