Missouri Attorney General Chris Koster is warning consumers to be alert for possible "storm-chasers." He said his office will pursue action against anyone who takes advantage of Missourians in the aftermath of storms.
In a press release, Koster said storm-chasers typically go door-to-door offering to provide repair or cleanup services. They often claim to be recovery experts or contractors specializing in flood repairs. In reality, these storm-chasers provide shoddy or no work after taking up-front payment, and then flee the area, leaving the homeowner with little or no recourse, he said.
Storm-chasers generally use high-pressure sales tactics, ask for cash up-front, and may try to convince consumers to sign a contract allowing their company to negotiate with the homeowner's insurance company directly.
Koster offered several tips to avoid scams:
• Don't pay for work up-front. Inspect the work and make sure you are satisfied before you pay. A reasonable down-payment may be required for some projects, but don't pay anything without getting a written contract. Avoid paying with cash; use a check or a credit card instead.
• Beware of any contractor who tries to rush you or who comes to your home to solicit work. If an offer is "only good now or never," find someone else to perform the work.
• Contact your insurance company. Some insurance companies require an adjuster's approval before work can be done. Take pictures and videos of the damage, if possible. Cover holes in your roof or walls with a tarp to prevent additional damage if you can do so safely.
• Seek recommendations from friends, neighbors, co-workers and others who have had work performed on their homes. Check the references of those doing the work.
• Get three written estimates if possible and compare bids. Check credentials and contact the Attorney General's Office and the Better Business Bureau to learn about any complaints against the contractor.