TRENTON, N.J. (AP) - A company known for its "As Seen on TV" products including the Pocket Hose has reached a settlement with state officials who said it used high-pressure sales tactics and made it difficult for customers to get refunds.
Telebrands Inc., whose products include the PediPaws pet nail trimmer and the non-spill Wow Cup, has agreed to revise its interactive voice response ordering system and other business practices.
But wait, there's more: The company has to pay the state $550,000.
Investigators said they bought Insta Bulb battery-operated light bulbs, the Olde Brooklyn Lantern and the Pocket Hose as part of their probe into Telebrands, based in Fairfield.
Telebrands, whose products are designed to save consumers time and money through convenient solutions to everyday problems, calls itself the largest marketer of "As Seen on TV" products. It said the settlement will lead to an improved shopping experience for customers. It said there was no admission of liability, but changed its websites and customer service processes to assure "are better informed throughout the ordering process."