Travelzoo fined for violation of code-share disclosure rules

The online ticket agency failed to provide full disclosure about flight operators

The U.S. Department of Transportation (DOT) has slapped online ticket agent Travelzoo with a $50,000 penalty for failing to tell consumers when flights were being operated under a code-sharing arrangement. It also ordered the company to cease and desist from future violations.

“Passengers deserve to know which airline will be operating their flight before they purchase their tickets,” said Transportation Secretary Ray LaHood. “We will continue to take enforcement action against airlines and ticket agents when they fail to comply with our code-sharing disclosure rules.”

Airline identity disclosure

Under code-sharing, an airline will sell tickets on flights that use its designator code but are operated by a separate airline. DOT rules require airlines and ticket agents to disclose to consumers -- before they book a flight -- if the flight is operated under a code-sharing arrangement. The disclosure must include the corporate name of the transporting carrier and any other name under which the flight is offered to the public. When tickets are purchased on the Internet, code-share information must be easily viewable on the first display of a Website following a search for flights corresponding to a desired itinerary.

An investigation by the Department’s Office of Aviation Enforcement and Proceedings revealed that for a period of time this year, Travelzoo failed to properly disclose on its Website the existence of code-sharing arrangements when advertising code-share flights operated on behalf of a major air carrier by a regional air carrier.

Travelzoo did not display the corporate names of the carriers operating the flights or any other names under which those flights were sold to the public on its flight itinerary pages. As a result, consumers were unable to learn, at an early stage of the booking process, the identity of the airline that would actually operate the aircraft on which they would be flying.

Story provided by ConsumerAffairs.
Consumer Affairs

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