Phone fix announced

Originally published September 21, 2011 at 12:41 p.m., updated September 21, 2011 at 12:48 p.m.

Officials with AT&T and CenturyLink believe they have found the source of what caused customers to have disrupted phone service over the past several days.

AT&T said that late Tuesday evening, AT&T technicians worked with a “third party” to identify and repair the third party’s equipment malfunction. It declined to identify the third party, but on Tuesday afternoon, AT&T officials had said they were working with CenturyLink technicians to track down the problem.

CenturyLink spokesman Greg Gaffke said the problem was a card in its main switch in Jefferson City that takes care of local phone traffic needing to be changed out.

“We’re not into finger pointing as to who is to blame for this,” Gaffke said. “We feel more testing may need to be done, but for now this apparently fixes the problem, and we apologize to our customers for this.”

An AT&T official told a Blair Oaks School District official Tuesday that some of the problems were connected to problems with three deteriorated towers in the area and they were working to fix those.

“This was one of these things that was difficult to troubleshoot,” Gaffke said. “There were issues with both services landlines to wireless service and also AT&T landline to AT&T wireless were having problems, but we want to go beyond who is at fault and we’re glad the problem was found.”

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herewego 1 year, 8 months ago

Having both of these jokers services, I believe that I, along with everyone else that uses them really needs to know who the "third party" is. After all, we are paying these clowns way too much for what we get. Who done it?

two_cents_worth 1 year, 8 months ago

I suspect it was the FBI/Homeland Security's software & hardware that's used to track & record suspect or dangerous calls. Instead of routing calls to be tracked and/or recorded it was just jumbling up the numbers. Hard tellin' how many random & innocent calls are now permanently stored on the FBI's servers. Or how many dangerous calls were missed. Of course, innocent calls would end up being gathered in the net anyway. Is this a great country or what?

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