Our Opinion: State employee teams honored for productivity

When state employees enhance productivity, they deliver more efficient and effective services for Missouri taxpayers.

Four state employee work teams were honored this week with the 2011 Governor’s Awards for Quality and Productivity.

The ceremony marked the 23rd year the Office of Administration has recognized the teams in four categories: customer service; efficiency/process improvement; innovation; and technology in government.

“During these tough economic times, state employees have had to do more with less while continuing to provide excellent service to the citizens of the state,” said OA Commissioner Kelvin Simmons. “The four teams being presented with this year’s prestigious award represent the best in innovative thought, and serve as examples for all of us in maximizing our limited taxpayer resources.”

Among the 21 nominees this year, the four honorees were:

• Customer service — the Unclaimed Property Online Claim Development & Implementation Team in the State Treasurer’s Office.

The team was recognized for developing a customer satisfaction program that improved “communication, information, responsiveness, problem resolution, and on-time, reliable, consistent service delivery.”

• Efficiency/process improvement — the Missouri Automated Criminal History Site Implementation Team in the Department of Public Safety/Missouri State Highway Patrol.

The award honors a team that “improved the overall quality of products and services, significantly enhanced operational efficiency, simplified work processes, generated increased revenues, or reduced spending.”

• Innovation — the Psychiatric Inpatient Redesign Team in the Department of Mental Health.

The winning project “delivers benefits ... through advances in vital services such as health care, education, communications, transportation, etc.”

• Technology in government — the Missouri Criminal Justice Modernization Program in the Department of Public Safety/Missouri State Highway Patrol.

The team was recognized for developing and implementing cutting-edge technology to improve services, solve problems and reduce cost.

We commend these teams for exploring, developing and implementing frugal methods to deliver vital services.

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