‘Secret shopper’ program for VA centers
Wednesday, February 23, 2011
ST. LOUIS (AP) — A new program seeks to improve the care and customer service at VA health care facilities in Missouri.
Sen. Claire McCaskill announced details Tuesday of the Veteran Healthcare Experience Program. The Democrat says the program addresses frustrations of veterans and seeks to better assess the quality of care at centers in Missouri.
The program allows veterans to be so-called “secret shoppers” at Veterans Affairs health care centers, allowing them to provide confidential feedback through a survey.
In June and again earlier this year, sterilization mishaps raised concerns at the John Cochran VA Medical Center in St. Louis. McCaskill toured the St. Louis center in September and announced that her office would seek a program to give veterans a chance to help identify areas in need of improvement.
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