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Scholastic opens student-operated call center at Lincoln University campus

Curtis Creagh, LU Vice President, Administration and Finance; Dr. Carolyn R. Mahoney, LU President; Steve Marble, Scholastic Vice President, Customer Service; and Ron Williams, LU Vice President, Employee Services. (Photo Courtesy of Seth Garcia)

By Chamber Today staff

Published: Saturday, September 5, 2009 4:10 AM CDT

This fall, Scholastic Inc., the global children's publishing, education and media company, will open a student-staffed, seasonal call center at Lincoln University.

The temporary center, which will handle orders for Scholastic Book Clubs during this peak demand period, will be Scholastic's first call center located on a college campus, and will continue to build on the company's longstanding commitment to Jefferson City.

"This venture will further our investment in the Jefferson City community through a creative working environment that supports education and the development of professional skills," said Steve Marble, Vice President of Customer Service.

This partnership with Lincoln will provide job opportunities to a dozen students during a challenging job market. To ensure that students receive quality training, mentoring and professional development skills, Scholastic has assigned one seasonal supervisor to work with the Lincoln University student employees.

Read expanded coverage in the Chamber Today section of our e-edition/">e-Edition.


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happy wrote on Sep 8, 2009 10:31 AM:

" This make no since, I know of at least 10 people who were "let go" this past year from Scholastic and now they are going to give those job to college students? What a crock! "

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pioneers wrote on Sep 5, 2009 9:55 PM:

" Mariab I thought the same thing. What a great idea. The students get some job training and earn some money to help pay for school. Scholastic invests their customer service budget in Jefferson City staff rather than sending it to an overseas vendor. Who knows, maybe some of these students will be able to get summer jobs at Scholastic down the line.

Boscoe, I would view the benefits that Scholastic receives as payment for their participation in the program. They'll have to provide some support for this program. It's a good investment of tax dollars for Scholastic to get some profits from this.

Great job Lincoln University and Scholastic, and anyone else involved in this idea. "

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boscoe wrote on Sep 5, 2009 5:29 PM:

" If we had better public transportation in this town (after 5 pm, etc.) Lincoln students would have no problem working at the Scholastic facility.

Not sure if we really want a government institution supporting a private business like this. Our tax dollars are helpig Scholastic make more profits? Is this right? "

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mariab wrote on Sep 5, 2009 11:12 AM:

" Wow - there's an idea that, as soon as you hear it, you think "why didn't we do that before"? Kudos to the people who thought it up and to those who executed it. "

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